• Returns are allowed up to 60 days after purchase
• All returned items must be in original, unused condition and packaging
• Defective items will be tested to determine functionality

Start a Return

• Fill out form below to request an RMA #
• Our team is lightning fast and will provide an RMA # and return label
• Make sure the RMA # is clearly written on the package
• Drop your package in the mail
• Allow up to 7 business days for processing and response

Details and Specifics

• Returns for functional products past 60 days are not accepted
• Select brands have a 30 day money back guarantee (iMicro, Kendall Howard, GLC, Middle Atlantic, EcoFlow, Pale Blue, Bosstab)
• Select brands are not returnable unless the product(s) received are considered defective (Tripp Lite, Zonit - exchange only & 10% restock fee)
• Special order products are guaranteed for 30 days only
• Products without an approved RMA # may be refused
• Returns should be mailed within 10 business days
• Products must be in original packaging, like new condition without visible wear and tear, complete with manuals, accessories, and documentation
• Products with significant wear or missing parts may be refused or subject to a 15% restocking fee at the discretion of FireFold
• Products should be free of non-removable labels and writing on the product or packaging
• Refunds will be issued with the payment method used to originally place the order when possible
• Initial shipping charges may not be refunded unless the product is deemed defective or an internal FF error
• Prepaid return shipping label amount may be deducted from refunds unless product is deemed defective or due to an internal FF error
• Select brands may be subject to 15-25% restocking fees
• Bosstab = 20%
• Crimson AV = 25%
• FireFold = 15%
• HIDEit Mounts = 25%
• Metra = 20%
• Peerless-AV = 25%
• Structured Cable Products = 15%
• Techlogix Networx = 25%
• Vanco / Evolution / Pulse Audio = 15%
• Winnie Industries = 20%
• Store credit may be offered for returns outside of the 60 day window
• Store credit will be valid for 1 year from the issue date
• Defective product returns past 60 days may not be accepted unless it is covered under warranty
• Defective products are inoperable due to manufacturer defect
• FireFold is not responsible for compatibility issues with your components. We are available to assist in troubleshooting the issue
• FireFold will test defective products and upon determining if the product is defective, FireFold will ship the replacement at no charge
• If the product is not defective, FireFold will issue a refund less the initial and return shipping charges
• If FireFold made an error on your order, please contact us within 5 business days of delivery to resolve
• After 5 business days, returns of internal FF errors may not be honored
• For any products that were free shipping, the shipping charge incurred by FF may not be refunded for any orders due to customer error
• Please do not submit the form for an RMA # if you are hoping to cancel an order
• Please contact our team within 15 minutes of placing the order in order to successfully make changes or cancel an order
• Orders requested for cancellation outside of 15 minutes, may not be allowed
• Clearance products may not be eligible for returns
• Items damaged in transit must be reported within 5 days of delivery